FAQ
What ages is this book for?
Our premium children’s books are designed for early readers aged 3 – 8.
They also make a great gift for ages 1 – 2 as our authors deliver stories with vibrant, engaging illustrations that capture a child’s attention while being read to by caring parents and grandparents like you.
Where are your books printed?
All of our books are printed in the USA.
Our printers only deliver the highest quality books and are responsible for many books you already know from the largest publishers in the US.
We believe there is no reason for us to save a dollar on printing if we have the ability to deliver the very best print quality available.
Should I buy Hardcover or Paperback?
We generally suggest buying the Hardcover version when possible, particularly if a gift.
The hardcover format will take more wear-and-tear from little hands, making the book last longer as a keepsake.
The hardcover also uses slightly thicker paper and a more intricate printing process to make the illustrations pop of the page just that much more.
How long does it take to get your books?
Depending on the shipping option selected, your books can be delivered in as little as two days with FedEx Express.
If you pre-order a new release, we ship those books the day after they arrive in our warehouse.
All of our books ship from our warehouse in Denver, CO.
How do I track my order?
You can track your order by clicking this link:
https://pdicbooks.aftership.com/
All you need is your tracking number or order number.
We automatically send you an email when:
- Order is Ready to Ship
- Order has Been Received by the Carrier
- Order is Out for Delivery
- Order has Been Delivered
What if I don’t like the book I ordered?
We hope all our customers love their books, but sometimes you might want to return a book.
We offer a 30 day money-back guarantee, so if you don’t like a book for any reason at all, we accept returns… No questions asked!
This guarantee means there is no risk if you buy today. Just message our customer service team, and we will take it from there.
What if my book arrives damaged or something is missing?
We take pride in how your books are delivered, so if your order is damaged in any way at all, our customer service team will expedite a replacement.
The same is also true if a product is missing. We will immediately send the missing item with expedited shipping.
Can I buy your books in stores?
At this time, all of our books are only available online.
Can I order by phone?
At this time, we do not take orders by phone. However, if you email our customer service team, one of our friendly agents will give you call.
Is it safe to enter my credit card on your site?
Yes, all of your payments are processed through SSL and PCI certified checkouts.
If you want an extra level of protection, we accept Paypal too. Paypal is a great way to safeguard any online transaction.
Are your books available on Amazon.com?
Yes, all of our books are available on Amazon, but our books are less expensive if you buy from us directly.
Since we don’t have to pay the Amazon vendor fee, we pass the savings on to you.
I still have a question…
If you still have a question, please email our customer service team at info@puppysmiles.org, and we will respond within 24 hours.
United States