FREE 2-DAY SHIPPING on orders over $45!
How do I track my order?
You can track the status of your order by going to the PD&IC Order Tracking Page.
You will need to have either your tracking number or both your order number and email, otherwise, you will be unable to check on the status of your order.
What is the average shipping time for orders?
Our standard shipping is USPS which is typically 7-14 business days from the date the order was placed.
If you choose "FedEx Priority" your order should arrive in 7-10 business days.
"FedEx Express" will deliver your books in just 2 business days!
!!! It takes 1-2 business days to process and pack your order, so please make sure to account for this additional time when ordering.
What is PDIC's return policy?
Items ordered directly from Puppy Dogs & Ice Cream may be returned to us within 30 days of the original order date.
Returns that meet the above conditions should be sent to:
Puppy Dogs & Ice Cream
5195 Mason Rd
Atlanta, GA 30349
Please include your name, email, phone number, and original order number with your return. We also suggest you retain a copy of the tracking number for your return for reference.
A full refund of the purchase price will be issued as a store credit which can be used for any of the items in our store. Your credit will be issued the Monday following our receipt of the returned items.
What if my product arrives damaged/something is missing?
We believe in maintaining reliable quality with our products. If there's an issue with your order please email customer service here with your order number and a description of the damaged, missing, or incorrect items and you will be instructed on how to proceed.
How are my discounts applied?
All discounts will appear when you proceed to checkout.
If you have 4 or more books in your cart and proceed to checkout, the price of one book will be taken off your order.
I have a book, can I submit it to PDIC?
Yes! You can submit your book via our Author Submission Form.
P.S. At this time we are only accepting completed and illustrated children's books.
What ages are these books good for?
Our premium children’s books are designed for early readers aged 3 – 8.
They also make a great gift for ages 1 – 2 as our authors deliver stories with vibrant, engaging illustrations that capture a child’s attention while being read to by caring parents and grandparents like you.