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Frequently Asked Questions
- How do I track my order?
You can track the status of your order by going to the PD&IC Order Tracking Page.
You will need to have either your tracking number or both your order number and email, otherwise you will be unable to check on the status of your order.
- What is the average shipping time for orders?
We ship with UPS which is typically 7-10 business days from the date the order was placed.
If you chose "Expedited Shipping" your order should arrive in 3-5 days.
- What is PD&IC's return policy?
Items ordered directly from Puppy Dogs & Ice Cream may be returned to us within 30 days of the original order date.
Returns that meet the above conditions should be sent to:
Puppy Dogs & Ice Cream
37 Inverness Drive East, Suite 100,
Englewood, CO 80112
Please include your name, email, phone number, and original order number with your return. We also suggest you retain a copy of the tracking number for your return for reference.
A full refund of the purchase price will be issued as a store credit which can be used for any of the items in our store. Your credit will be issued the Monday following our receipt of the returned items.
- What if my product arrives damaged/something is missing?
We believe in maintaining reliable quality with our products. If there's any issue with your order please email customer service at firstname.lastname@example.org with your order number and a description of the damaged, missing or incorrect items and you will be instructed on how to proceed.
- Do you offer discounts for large orders?
Yes, we do. If your order is 10+ books please send an email to email@example.com with the title "Bulk Order" and the details of what you'd like to order and you will be instructed on how to proceed.
- What is the PD&IC Digital Membership and how do I join?
The PD&IC Digital Membership is unlimited access to our digital library containing all of our titles. It is compatible on all devices and, as a member, you will also get early access to titles before they even go on sale!
To sign up, go to the The Complete Library Product Page, and select "Add to Cart", and checkout as you would with any other purchase. Afterwards, you will receive instructions on how to sign in to your account.
If you are already a member, you can go to members.puppydogsandicecream.com and log in.
- I have a story/book, can I submit it to PD&IC?
Yes! You can submit your story/book via our Author Submission Form.